... possession of a link, and there is no third thing. Which is also why my two open questions turn out to be one. Add a second escalation hop and first click wins stops being a policy and becomes a race. You cannot escalate to a second person if you cannot tell them apart from the first. Where does your ladder get the identity from, before the first page goes out? Comment from Aadil Ghani(@aadilghani): @abdullah_javaid3   @getosmo ... ... there's no shared webhooks folder they both sit under. so the glob fix doesn't even apply to the three i have today, they were never colocated in the first place. which proves your enumeration vs

... galdayan): our setup ended up being a Slack webhook per agent session, posted to a channel only that agent writes to. sounds basic but the key part was making the notification say WHY it's waiting (needs approval vs finished vs

... customer again. Comment from Daniel Foster(@dpfoster): We recently introduced generative voice and video into our Camtasia bundled subscription plans while retaining a traditional SaaS pricing model. Why? Sticking with the SaaS model helps us differentiate from competitors by offering unlimited AI under a very clear, predictable, easy-to-explain model. Some competitors