One workspace for a real estate agency's listings and team

A property marketplace has two daily workflows: people looking for a home, and the agencies keeping their listings and customer conversations organized.
Didibood’s agency workspace is built around the second one. It brings an office’s property listings into a shared panel, with access levels for colleagues and a public agency page carrying the office’s name, logo, and active ads.
The practical idea is to connect three things:
Listings: colleagues work from the office’s shared collection and manage the files their permissions allow.
Conversations: inquiries from ads come into a shared inbox so the team has one place to follow up.
Agency identity: the office’s name appears on its ads, linking visitors back to its own page.
The workspace also includes listing performance information, such as views and contacts. Together, these features give an agency a way to organize its presence alongside the buyer and renter experience on the marketplace.
We have kept the public overview in Persian for the agencies using it in Iran. You can see the current workflow here: https://didibood.ir/amlak.
If you build tools for small service teams, which handoff creates the most friction: assigning work, sharing customer messages, or keeping public information up to date?

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