Freshdesk Mint is the biggest product and visual update to Freshworks Inc.'s popular customer support software, Freshdesk, to date. Freshdesk Mint is engineered to ensure a faster, more intuitive customer support experience for businesses and their customers by simplifying customer interactions for agents and enabling faster issue resolution.
Give your team the much-needed context by unifying all your support channels with Freshdesk’s Omnichannel support solution. Freshdesk brings together email, phone, chat, social, and self-service in a single window, so you can wow your customers every day!
MeisterTask now integrates with Freshdesk so your customer support agents can communicate more efficiently with your back office team! The integration lets you create new tasks in MeisterTask based on your Freshdesk tickets, or link tickets to existing tasks. Follow task progress, and keep up to date with discussions right inside Freshdesk!
Freshdesk Academy is a single, organized place to learn the basics of customer service. Using short, quickly consumable videos on topics such as writing good emails, say no to customers, and more, become a better customer service expert. 👩🎓
Freshdesk Academy also has interactive product courses that train learners on the Freshdesk product. 💻
