Did you price based on features or value when you first launched?
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We made a huge blunder at launch by charging flat monthly rates based on arbitrary feature lists instead of tracking how much usage customers actually got out of the product.
Heavy power users ended up paying next to nothing while taking up all our support time and fixing those legacy contracts later created a ton of awkward customer conversations.
If you had to reset your entire pricing model today, would you stick with flat seats or move straight to usage-based tiers?
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I'm thinking for a situation like this, a hybrid model wpuld be the cleanest fix. If you offer a base tier for rpedictability, but attach it to a core usage metrics it allows heavy users to naturally move up as they scale and consume more support.
I priced on value first and still ended up explaining features in every sales chat. did you switch later or stick with one frame?