Does a low entry price attract users who require the most support overhead?

We noticed a clear imbalance in our customer metrics: over 70% of our daily support requests were coming from users on our smallest $7 plan. Meanwhile, our higher-tier clients rarely needed hand-holding because the product fit their existing workflow seamlessly.

Phrasing out that budget tier allowed our small team to redirect resources into building advanced features for our highest-value accounts, which ultimately drove higher revenue growth.

Have you experienced a mismatch between customer support demand and plans price points in your product?