Have you ever boosted your product's growth by removing a feature instead of adding a new one?

We spent three full months building a complex permissions dashboard because a few noisy users kept asking for it.

Turns out it just cluttered our settings and scared new signups away. We took a deep breath and deleted the whole thing back to simple roles.

Support tickets dropped instantly and signup usage shot up. Funniest part? the people who begged for it barely even used it.

How do you decide when a feature needs to be thrown away rather than fixed?