How do you handle pushback when sunsetting an old feature?

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Feature creep happens so fast when you're trying to make every early customer happy. We made the exact same mistake and ended up with a cluttered product that confused new signups during onboarding.

When we finally decided to remove two unused features, a tiny group of vocal users complained, but our main activation rate shot up right after.

Sending a polite heads-up email with a simple alternative helped soften the blow.

Did you face any backlash when you started cleaning up your dashboard?

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