How do you handle user feedback that completely contradicts your product vision?

During a recent round of feedback calls, our power users requested a workflow feature that would fundamentally change how our product operates. On paper, it solves a big problem for them but it moves our app away from the simple, focused solution we set out to build.

Balancing listening to your customers with sticking to your core vision is much harder in practice than in theory.

How do you handle conflicting user feedback? Do you adapt your roadmap to high value requests or stay firm on your original vision?