I've apologized to more people in the last year than I have in my entire life before building
I had a realization this morning that I can't shake.
Every single day, I apologize to someone. "Sorry, that feature isn't ready yet." "Sorry, the onboarding is confusing." "Sorry, I haven't replied to your email." "Sorry, the pricing page is broken on mobile."
I don't remember anyone telling me that 60% of building a product would be saying sorry to people who are kind enough to still care.
And here's the thing: I used to think "founder" meant vision, strategy, talking to users about the big picture. But most days, it's just managing a long list of small failures and trying to make sure the people who believed in you don't walk away before you fix them.
I'm not complaining. I signed up for this. But I'm curious if anyone else feels this way, or if I'm just bad at this.
For those who've been doing this longer than me—does the "apologizing" phase ever end, or does it just get more sophisticated? And how do you keep from letting the constant small failures eat away at your sense of whether you're actually making progress?
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