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Neri Raanani

Video or written content? How do you prefer to read product help guides/documentation? 🛠

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You're trying out a new product and need some help, so you turn to the company's help center. Do you look for how-to videos or written instructions?
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Bilal Anwar
I prefer both. Video with written instructions
Evgeniy Yakubovskiy
Attractive videos capture the audience's interest and keep them engaged throughout the video. That's why I'm all for videos!
Neri Raanani
@evgeniyyakubovckiy Videos do attract attention, but for help guides/documentation it's less about hooking the audience and more about being helpful and efficient to a user in need. Still, videos are indeed a good fit here as well - probably both written and video together. Thanks for sharing!
Marina Đurić
Usually both. A video that is under 10 minutes followed up with a bullet point explanation step by step.
Joe Kattan
Check out Scribe! It's great for explaining stuff
Neri Raanani
@joekattan Thanks! I'll definitely check it out.
Divya
Video>> Document
Yesser Falk
I prefer Images and written content for a first peek. A video is better when the product catches me and I am more interested in how it works
Neri Raanani
@yesser_falk Thanks for sharing!
Judith Ackerman
Written instructions with screenshots/images over videos. Videos are great for new features or product demos but if I'm stuck somewhere I'll 9/10 go for the written version.
Neri Raanani
@judith_ackerman Got it, thank you!
Helen Fiala
I guess it's a mix of both :-) It would depend on the context & information the customer is looking for: Quick insights / facts about the product should be listed down and quickly to read - actual product usage is fun and way more educative to consume in video formats!
Neri Raanani
@helen_fiala Agreed! Thank for sharing!
Amna Irshad
Video explanation is quite handy and time saving.
Oumaima Saidi
I prefer both, a video first to get a first glimpse of the product, I would then read any written specifications.
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