Video or written content? How do you prefer to read product help guides/documentation? 🛠

Both. Loom is great for doing short guides, and then doing a transcript (not word for word but a guide following the video) once you've recorded it is easy. Then you have two pieces of content to publish instead of one :D

It really depends on the complexity of the product! I generally prefer text describing steps with screenshots of the product's interface. But when I was figuring our Google Analytics back in the day, I was grateful to have video tutorials:)

I prefer written instructions over video for detailed information. The text allows me to quickly jump to any area. Furthermore, I frequently need to copy/paste samples or search for a certain topic.

Both. For myself, some cases I won't watch video because I cannot turn the sound on. So in that case txt works. And then when sound is on or AirPod with me, video is better.

I like both. I usually watch the video and if I need to check some extra info I look at the written content

I actually prefer written just because I don’t need to keep rewinding the video to see

For me both. It depends on how my attention span is on the day. I like video for an overview if it's short and sweet.

I like video content.

Video content is always easy to understand and more appealing.

I prefer both. Video with written instructions