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Ksusha

What life hacks help you to solve difficult situations when communicating with people?

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Communication between people can be very difficult: someone will catch something wrong, someone is thinking something, so conflict situations occur. Can you share your life hacks of effective communication with colleagues/partners/clients so that there would be no misunderstandings and the work proceeds well.
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John Ibruegger
For me, it was always important to stay calm and listen to the customer so that he gets the feeling that his concern is essential to me. ...unfortunately, I have also experienced that some customers go into the personal, here must then clearly draw a line. However, it took me a while to learn how to deal with such situations... A colleague has written a blog article on the subject; perhaps there are more ideas and inspiration here: https://blog.helpspace.com/10-cl...
Ksusha
@john_i thank you!!
Nevena Sofranic
Try Minto pyramid, or Situation-Behavior-Impact method.
Ksusha
@nevena_sofranic thank you :)
Monika Gren
For me, may be the fear of losing my point in a discussion holds me back from actually listening to what the other person is saying in a heated discussion.
Ksusha
Jimmy Spikes
Learning how to Box breathe.
Ksusha
@jimmy_spikes I googled that, sounds good
Jimmy Spikes
@ksusha_golovchenko its hard to learn but when you do you will actually see things differently. I teach it to all my personal trianing clients and those who get it struggle 75% less than those that dont.
khaos URM
I am talkative. I can't bear to be silence.So i will mostly communicate with other people
Jefferson Vargas
Try mindful techniques to manage stress while dealing with tough situations, even more, if it has to do with communication. Skim through these articles and learn a little more, hoping you find something that works for you: https://www.ncbi.nlm.nih.gov/pmc... https://www.apa.org/topics/mindf...
Daniel Miller
I tend to listen. Many want to just talk and wait to how to reply. 95% of arguments are in your own head. Why have conversations there too. Listen. LOL :) Hope this helps someone who decides to figure out what to say next versus those that just absorb content.
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