What life hacks help you to solve difficult situations when communicating with people?

For me, it was always important to stay calm and listen to the customer so that he gets the feeling that his concern is essential to me. ...unfortunately, I have also experienced that some customers go into the personal, here must then clearly draw a line. However, it took me a while to learn how to deal with such situations... A colleague has written a blog article on the subject; perhaps there are more ideas and inspiration here: https://blog.helpspace.com/10-cl...

Try Minto pyramid, or Situation-Behavior-Impact method.

For me, may be the fear of losing my point in a discussion holds me back from actually listening to what the other person is saying in a heated discussion.

i have learned much about people relationship and some psychology so i always handle people after getting some knowledge about their nature about a days ago me and my friend were discussing about investment on stock exchange i was on opinion to join any stock course wether he was forcing to just invest according to market situation i simply get him to dinner after spending some time i told him its all pros and cons then ask him for his further plan at the end he was on my side.

Learning how to Box breathe.

I am talkative. I can't bear to be silence.So i will mostly communicate with other people

Try mindful techniques to manage stress while dealing with tough situations, even more, if it has to do with communication. Skim through these articles and learn a little more, hoping you find something that works for you: https://www.ncbi.nlm.nih.gov/pmc... https://www.apa.org/topics/mindf...