Your favourite way of getting feedback from customers?

We use a mix of face2face questionnaires and customerly in-app surveys. The first is super qualitative, and the second gives us a sense of our customer base quickly.

Being able to get feedback face-to-face with your customer is invaluable! Strategic discourse helps get to the root of their feedback and better understand exactly what their pain points are so you can build a better product. I highly recommend reading The Mom Test by @robfitz to improve how you get more constructive/ honest feedback from your customers

I am also using feedback collection tool to get feedback from users

As a UX/UI designer, I find that meetings give a sense of honesty, courage, and spontaneity. You can see their faces, their emotions, their ideas right now, they definitely can't lie. A meeting generates a personal connection, they will not be friends, but this brings us closer, much like when you meet a person on the bus or in the park, this offers pure conversation and loyalty. 😊

If you were asking this question before I used to say social media, but now it has become a platform for non-constructive criticism and feedback. I think face-to-face is the most healthy way.

Nothing better than F2F, but at Scale better to set the feedback loop inside the product at key intervention points.

The more details I can get through a personalized conversation, the more valuable the feedback is! But I acknowledge setting up a video/zoom meeting is very constraining for both sides, so live chat is usually the best for me, because it tends to naturally happen when both parties are available. My 24h-covering client support team can efficiently discuss with the customer and in case of specific points/details to dig further, I can hop in the conversation and if necessary organize a call.

As a customer support representative, we collected most of our feedback within customer support conversations and ratings. However, our team agrees that nothing beats F2F, since customers are usually way more open and the conversation can go deeper, which gives you not only feedback, but also specific reasoning behind it.

I think direct chat would be a nice way to ask someone and give him/her the feedback.

I love customer surveys! It's also an excellent way to separate the wheat from the chaff in your plans.