How do you keep up with customer feedback across multiple sources?
by•
Curious how other early-stage founders and product people manage this.
If you have more than 100 customers, feedback starts to be in 5+ tools, and the synthesis process becomes opening 30 tabs, hoping nothing important is skipped for the questions:
What do we prioritize next?
What do we fix first?
What does your process look like?
On average, how many hours per week does it take you to manage this?
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Usually I have to spend some hours weekly and go manually through different sources (linear, zendesk, etc) and I compile all the information into a doc or spreadsheet. It's very time-consuming.
Synthflow
@colonelking I understand, been there? Did you try any solution?
I connected some of my sources to Claude Code, and tried to manage from there, but I hit some limitations, for example, tracking or unifying data under one entity, so I can gain clear visibility.