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What's the hardest production bug you've had to explain to a customer?

Hi everyone, I'm Shashank, founder of TraceX.

We're building TraceX because of one message every engineering team knows: "My refund never arrived." Someone drops what they're doing, queries the database, greps the code, reads last week's deploys, checks the logs, and an afternoon later finds the cause. In our demo it's a migration that renamed a state a background worker still filtered on.

TraceX - The AI engineer for your production issues

TraceX reads a customer's email, Slack message or Jira ticket, investigates your database, code and logs read-only, and returns the root cause with evidence for every claim, a fix as a pull request and a drafted reply. Free in private beta.