Feedback witch hunts: when one Discord complaint derails your whole week

Something I keep seeing with small dev teams and game studios:

Someone posts a complaint in Discord. A dev sees it, shares it internally, and within a few hours, the team is scrambling. Sprint gets reshuffled. Engineers are investigating. By the time anyone checks if it's actually widespread, you've already burned two days on what turns out to be one person's edge case.

I saw this pattern constantly when I was in DevRel at Roblox and on the product team at Rec Room. The loudest complaint always won by default because nobody could quickly answer "is this five people or five hundred?"

Big teams have community managers who filter this. Small teams don't, so the dev who checks Discord at 9 am is reacting to it by 10 am.

Wrote up the full breakdown on our blog: chatter.plus/blog/feedback-witch-hunts

Curious if anyone else has dealt with this. What's your process for not letting one complaint hijack your priorities?