What I built to fix my own feedback chaos (case study)

Sharing a quick case study from my own product journey — not a pitch.

While building SaaS products, feedback was always fragmented: Slack messages, emails, random screenshots, nothing actionable. So I built Retour to solve my problem first.

What changed:

• Feedback goes straight into selected Slack channels

• Teams discuss feedback where they already work

• AI summaries help spot patterns without extra dashboards

It’s now used by teams at PwC, Vercel, Supabase, and indie builders.

If anyone’s curious, happy to share learnings — what worked, what didn’t, and what I’d do differently next time.
👉 https://www.retour.tech