What life hacks help you to solve difficult situations when communicating with people?

if there are some decisions that you don't agree on and each of you is betting against the other, it's a good idea to just go to lunch with the person and ask about the past and their motivations and all the things that might have influenced their decision, ask them how they came to that conclusion. The employee's past matters a lot and will allow you to be more empathetic and understand their opinion. It may not be possible to apply this tactic to every situation, but it works for me. If you're not on a collegial level, it's a good idea to do a retro of the project, tell which things worked and which didn't, and use the START/STOP/CONTINUE templates in the direct feedback

My tip is to take a pause and turn yourself off from the cycle of conflict. Step aside, think, sleep, and come back with a calm head and heart.

Ask questions to make sure you know what the other person is talking about before you go any further!

Active listening and really putting ourselves in others' shoes is the way to do it. There's a great book I suggest: "Never Split the Difference" by Chris Voss. It's about Negotation techniques and approaches, and it definitely teaches how to talk and interact with people even in life-critical situations, that apply perfectly to business context.

Empathy. A long time ago I was taught that a big reason of why any given person shows up a certain way (good or bad) is because of what's going on in their world outside of that particular situation. We are all carrying baggage with us into every conversation and interaction. Carry a deep sense of empathy for what others are facing is always a helpful way to reframe difficult situations for me.

I believe that first thing is listening and second thing is listening to understand. Not listening to prepare your answer. As long as two people are willing to understand each other, it'll be a good conversation.

The most important thing is to find a common language with a person and find common goals and interests. As a result, understand what your interlocutor needs, how you can help him. I work in the interests of the interlocutor, and only then for my personal purposes.

Breathing...and not talking until I'm ready to be calm.

Use lots of kindness, when dealing with difficult people, the gut reaction is to be difficult right back. When it feels like someone is attacking you, your first thought is to defend yourself. I’ve been there and still get caught up in that when I don’t slow down and take a pause. What I have found in almost every difficult situation is kindness goes a lot further than being difficult. When two people are being difficult with each other, the situation tends to escalate to a point where nothing will get accomplished. On the other hand, when you use lots of kindness with a difficult person many times, it diffuses the situation and you get more of what you want. This is one of the top techniques for dealing with difficult people.

Listening is 50% of communication; if you do this wrong, you fail big time! What to do: Listen until the person finished speaking, wait 2–3 seconds, then reply listen to everything that is said, and don't skip the uninteresting parts, so listening carefully and answering the statement will help you a lot.