After every call, do you want us to tell your tools what happened?
Here's how webhooks work in Vaani (no code needed)
A webhook is just Vaani sending your app a message when something happens on a call.
You pick the events you care about: call_started, call_ringing, user_picked_up_at, call_rejected, call_no_answer, call_failed, call_ended.
You give us a URL. When a call ends, we send it a message, and you can drop the result in a Google Sheet, ping Slack or update your CRM.
What would you automate first when a call ends?
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updating CRM and creating a follow up task is something I think I can do, if someone asks for callback tomorrow it shouldn't be buried in transcript
A callback queue would be useful! I'd route unanswered calls there and flag failed calls separately so someone can check what went wrong. Can the webhook include a customer ID to connect each event to the right record?