Looking forward to meeting my Eden Pro and finally getting my wireless printers properly working in the house tonight thanks to Eden...the process has been great so far! I love the quick turnaround and flexibility on dates/times. I'll let you know how the job goes later this evening...
@jimscheinman -- We are excited to serve you this evening! We dispatched an awesome Eden Tech Pro who is perfect to set up all of your wireless printers!
@joe_du_bey My Eden Pro, Richard, was great--very professional, and most important, he got the 2 printers working wirelessly with all the laptops quickly and efficiently and went the extra mile by getting the wireless scanning to work for the first time. Very happy customer!
@neetzel Hi Daniel -- We are installing all things Nest, so lets chat! You can email me at joe@edentech.co!
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You guys beat me to this one. I was contemplating starting up a company like this in Chicago after I had to wait almost 2 weeks to get my Macbook Pro back from the service facility in Texas. Awesome idea and looking forward to seeing this grow.
Thanks Ben! Yes, you are covered if you need an additional visit in order to resolve your issue. We'll make sure everything's working great and that you're 100% happy! :)
@joe_du_bey -- Love the concept, will send my parents on over when you expand out to Boston!
Out of curiosity -- It seems like Best Buy's big advantage with Geek Squad is that they have major built-in distribution at the point of sale. What's your strategy for getting distribution? Can you get in front of customers at that point of sale too?
@eglyman -- Thanks, Eric! We are fans of Paribus as well :)
Good question re: distribution. For installation of devices, Best Buy is a huge asset for Geek Squad. In fact, this positional advantage has likely made them a bit complacent, which explains the 2 star ratings on Yelp! for their services. In contrast, we will be particularly sharp at the repair and support activities, which naturally flow through organic growth as opposed to point-of-sale triggers :)
@joe_du_bey Makes sense. Keep the ratings up and I think you'll do awesome there.
I guess what I'm getting at is that other competitors (Fry's, HH Gregg, ABT, Costco) -- even some local store managers, might want you in there as their own go-to Geek Squad offering. If not them (and your ratings stay high), their customers certainly would. Just think you guys might be able to do something interesting there. In any case, great to learn about you guys. Best of luck!
@eglyman -- hey Eric, its a great point. With the secular trend of the shift of purchasing from big box to e-commerce, I think the Best Buy funnels of the future will be online or via app. We are paying close attention to how to become the brand champion for those funnels in the future, which I think starts with exceptional quality and affordable price.
Thanks for your thoughts here! Interesting questions + ideas.
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