Gleap

Support Intelligence platform for SaaS companies.

4.9•9 reviews•

223 followers

Support Intelligence platform for SaaS companies.

4.9•9 reviews•

223 followers

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Knowledge base software

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Customer support tools

•

AI Agents

What is Gleap? Gleap helps SaaS teams collect, structure, and act on support signals, from bug reports to code-level fixes. It transforms customer support tickets, bug reports, and in-app feedback into structured product insight, and helps teams act on that insight directly inside their development workflow. Support is no longer just a ticket queue. It becomes a real-time intelligence layer for product teams. Connect conversations, feature voting and manage code. Gleap connects all three.

Gleap Reviews

The community submitted 9 reviews to tell us what they like about Gleap, what Gleap can do better, and more.

4.9

Based on 9 reviews

Review Gleap?

Gleap is highly praised for its comprehensive customer support and feedback capabilities. Users appreciate its affordability, especially compared to alternatives like Intercom, and its ability to streamline customer interactions, bug reporting, and feature requests. The platform's AI chat support is noted for its accuracy and efficiency, reducing the need for extensive support staff. Makers from

TwinMind

and

A-Leads

commend Gleap for its all-in-one support and bug reporting features. The responsive customer service and continuous feature enhancements further enhance its appeal.

Summarized with AI

Pros

bug reporting (3)

all-in-one solution (2)

customer feedback (2)

fast customer support (2)

flexible use (2)

Pros

Cons

Reviews

All Reviews

Most Informative

Keyword Insights AI Writer Assistant

•1 review

I've switched from Intercom to Gleap and it's been a fantastic experience. The features are top-notch, and the support team is always ready to assist. The co-founder's honesty and openness to feedback are admirable. The pricing is affordable and provides excellent value, especially compared to similar tools like Intercom. A few areas could use improvement, such as the support documentation and the somewhat complicated user authentication during implementation. But considering the tool's novelty, these are understandable growing pains. Overall, this tool is a promising addition to the market.

What's great

affordable pricing (1)

What needs improvement

complicated user authentication (1)support documentation (1)

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7 views3yr ago

Gleap

Thank you, Suganthan for the continuous feedback. We really appreciate our users taking their time to help us improve Gleap 😻

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3yr ago

•2 reviews

I love Gleap so much! It's really a product with an incredible value. I started to use it last year mainly as a bug reporting tool, but since then, so many features were added and improved! I can say today that I have built a big part of my services around it: a click on my "contact" button triggers the Gleap widget! I install Gleap on every websites made by my agency. The widget is only visible to WordPress admins so my client can report bugs, or change requests directly with automatic screenshots or video! I just had few hours to test the knowledge base feature and I am already so exited to add it to my widgets : branding, cname, multilingual, SEO visibility : it has it all! I just need time to add the content there. I am literally blown away by this team listening to their users, and the development pace of this already amazing product. Congrats! 🎉

What's great

multilingual support (1)bug reporting (3)screenshot bug reports (1)knowledge base feature (1)

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4 views3yr ago

•2 reviews

Really successful product. I use it for almost everything, like getting customer feedback, surveying them, and using chatbot KAI, and I love it. They are always trying to be helpful, so kudos for that. If you are in a team, marketing, customer support, or Qa, or want to get everyone on the same page, this is an ideal feedback tool.

What's great

customer feedback (2)flexible use (2)AI chat support (1)integrated surveys (1)

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2yr ago

•1 review

Great Work @gleap - As a long time customer I love the direction Gleap is going💪 We have tried Intercom's "Fin" as well and I must say that Gleaps Kai has the upper hand when it comes to advanced workflows for customer Support.🚀 Kai for the win👍

What's great

advanced workflows (1)

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3yr ago

•1 review

Great product, great mission, and great CEO. Lukas has been there every step of the way for our company and highly recommend this product for people looking for a simple/easy to use customer feedback and bug reporting tool for your software.

What's great

bug reporting (3)customer feedback (2)

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3yr ago

used

Gleap

to build Crono 2.0

•20 reviews

We’ve tested dozens of support tools, but Gleap is simply on another level — fast, intuitive, and AI-driven from the ground up. It helps our team close the feedback loop with customers in real time, without slowing down our product flow.

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3 views4mo ago

Sensible Inventory Forecasting

•1 review

Customer service of Gleap is unmatched, responses fast - we use Gleap for our Shopify App (Sensible Forecasting) customer support needs and ask a lot of questions and every single conversation is a delight.