HelpBar enables users to search help resources, navigate your product, and launch other “Extensions” from within your product, helping them get answers and achieve success quickly.
@sandhana_arkish good Q: if the AI can't generate an answer then it won't but the HelpBar will still return search results. Customers can also "pin" an item to launch chat, or send an email, or book a call with a human, as part of the HelpBar. Finally customers can review all the searches and queries and look for ones that are not sufficiently precise and then improve their help docs. If the help doc has a well structured answer (or if it directly address the question via a section) then the AI is pretty great.
Other than that, open to feedback.. maybe we can put in an escape hatch when the AI doesn't return a result?
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@sandhana_arkish we're considering a "human followup" as part of the AI answering section of the HelpBar -- imagine loosely checking to see which questions your customers were asking, identifying one that could use a bit more specific information, and sending that information back to them via a (1) badge on the HelpBar.
I would love to hear more about how you might imagine bringing more transparency and accuracy to AI answering
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We love the Chameleon team and can't wait to get our hands on HelpBar!
@ashley_hyman1 you can use it today! Don't even need any engineering 🙃
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@ashley_hyman1 Woohoo! Thanks for lovely note. So excited to work with y'all on setting this (and other Chameleon products) up - Shoot me an email if you want to chat about it at all before we meet next week ☺️
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@ashley_hyman1 I would love to see our Drata content searchable via the HelpBar -- would be so helpful to search "disclosure" and find our policies that reference Security disclosures, and then search Heroku and jump to the right page!
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Congrats on the launch Chameleon team - this is epic!
Command-K is a requirement for all SaaS products and AI answers are a game changer.
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@tod_sacerdoti AI Answers really are changing the game... I absolutely love demoing the HelpBar to my Chameleon customers and watching their jaws drop when AI not only gives an answer, but a correct and succinct answer - and then I get to tell them we can do the same with their documentation
@tod_sacerdoti this is a hot take 🔥 and I 💯 agree -- this pattern now differentiates between modern and lagging apps so I hope HelpBar can enable more companies to include this as part of their UX!
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@tod_sacerdoti Thanks for the support Tod. I would love to see this added to Pipedream. Side note, I used the AI generated code a few times recently and it was super excellent so big thanks to the @pipedream team!
@scott_hanford thanks Scott! One cool thing is that *anyone* can try it for *any* public help center.. just visit helpbar.ai, put in the URL of any help center, then hit Show and ask a question (ending in ?) and watch an AI-generated answer blow you away!
@nkennek yay thank you! It does require an implementation on the product it should be used for; but you can test it out with any public help center! Try it without signing up at helpbar.ai
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