Jelpy

Customer support made simple.

1 follower

Customer support made simple.

1 follower

A customer support tool built for small business, for those, who don't have resources to keep a support team and cannot always be online. Asynchronous. Email based.

Launch tags:Customer Communication

Launch Team

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Helosia

Hi Alex, great product! Just wondering if there were any plans to launch a live chat and knowledge base feature?

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7yr ago

Jelpy

Maker

@harry_burr1 we constantly talk with @jenny_korzun about KB so I would say the topic is under control. but in doubt about live chat. Does iive chat is important for you?

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7yr ago

Helosia

@jenny_korzun @waukalak Most of our customers use live chat instead of email so it is more important. Thanks for the prompt reply.

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7yr ago

Jelpy

Maker

@jenny_korzun @harry_burr1 Our primary goal is to provide an app for individuals or small businesses who don't need a real time communication. That's why we focus on email. We try to be simple as much as possible. Canned responses fill the KB gap for us at this moment. I don't exclude that we will add another channels in the future.

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7yr ago

@waukalak Hi Alex, congrats on the launch! Seems to be a great product with a great look-and-feel. Is this free? How many users do you have at this time?

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7yr ago

Jelpy

Maker

@aparkhills thank you very much! Currently it is free. We want to collect feedback before we add paid plans. We don't have many users as we launched today.

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7yr ago

I'd be happy to pay, currently using Zendesk, it's pretty expensive even for 1-2 team members only. Looks great and I will try soon. The switch to Jelpy would make us have fewer features, so the price would have to be quite cheaper than it :)

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7yr ago

Jelpy

Maker

@frexuz great! Let us know if you need a feature.

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7yr ago

Jelpy

Maker

Hi hunters! We are eager to show you our customer support application - Jelpy.io Together with my wife Jenny we have been working on this project for 3 months. This application is dedicated to small agencies so we try to keep it simple yet functional. We want businesses to keep calm and focus on their goals and not be distracted by instant notifications. Jelpy is asynchronous. It works via e-mail. This app collects feedback from customers, attach files, add extra user information and send it to Jelpy. We provide an interactive on-site widget to collect feedback. It is installable just in minutes. It is 100% Javascript controllable. We also offer REST API for your mobile and command-line tools. Custom message properties supported as well (like auth status, user balance, etc) (though, the docs ain't ready yet -- we work on it) BTW, Jelpy supports virtual mailboxes so you can forward mail from your current info@ (or support@) post boxes. Feel free to comment. We hope you'd enjoy it!

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7yr ago