Launching today
Jetson
Automatically turn support messages into product updates
40 followers
Automatically turn support messages into product updates
40 followers
Your time is no longer best spent implementing every little code change. The real value of your time lies in your ability to be creative and make high-level business decisions. Jetson automatically translates your customer language into engineering language, so you can focus on the big picture tasks that will increase your revenue.
Jetson
Hey everyone, this is a recent project made by @patrickbolle and myself. Both of us come from the world of building SaaS products that are successful to the point that customer support becomes a bottleneck, and unfortunately some things fall through the cracks. But your customers are the ones keeping your business afloat, and we believe that building great relationships with them is what makes businesses thrive.
Jetson uses an analysis pipeline (see more specifics on our blog) that takes customer messages from sources like HelpScout, Intercom, and Zendesk, and learns about your product to create the best possible engineering tickets that can be passed off to any developer or coding agent. In the age of AI, context is everything, and Jetson is a tool at your disposal to make it as easy as possible to turn vague customer language into engineering language that is so good that most coding agents can one-shot the fix with perfect quality. With customer support context, code context, and billing context all pulled into one place, you can focus on making the high-level decisions that actually impact your company's success.
Pat and I are actively using Jetson for our own businesses, and with our Slack integration I have my dream workflow where I can manage support, bugs, and features for my SaaS apps all from my phone.
We'd like to be open about what we're building as well as our challenges, so feel free to ask any questions or provide feedback here.
Here's a free trial link with 100 total uses: https://jetson.help/onboarding?trial=PRODUCTHUNT
This solves a real bottleneck. As a co-founder building in public, translating "the button doesn't work" into an actual ticket is way more work than it sounds. The Slack integration as the main interface is smart, that's where we live anyway.