Launched this week
Letterbook
AI support platform built for founders
658 followers
AI support platform built for founders
658 followers
The modern alternative to Zendesk, Freshdesk, Intercom, and Front. Connect your database and Stripe. Our AI support agent resolves tickets across email, forms, and other channels.
Free Options
Launch Team / Built With
Tidy
So cool. Is it possible to close the loop from tickets -> code?
Letterbook
@aagam_dalal Right now we just add a Linear ticket, but this is the natural next step!
Tidy
@darweenist linear ticket is perfect; we basically use linear tickets as our task queue for both agents and humans!
I'm exactly your ICP (as the founder who is replying to every single CS ticket)!
I actually chose Zendesk because it also supports a Help Center. Does Letterbox also come with a Help Center? If not, what are the usual ways you see your users setting them up and connecting to Letterbox?
Letterbook
@joycechin Hey Joyce, thanks for the comment! We actually do come with a help center, so you can fully host your user facing portal on Letterbook. Or, if you want to keep Zendesk, we can just integrate with your Help Center so Letterbook AI can use it as extra context during responses.
Since you're such an ICP, I'd love to show you how it works in more detail!
Grab a time: https://cal.com/dawson-chen-iuthbm/demo
@darweenist Already booked! I'd love to see how the Help Center works, especially when it comes to customizing the layout (which is something of a pain at Zendesk). Looking forward to our chat!
Letterbook
@joycechin Awesome, looking forward to it!
Letterbook
@vouchy Totally. I started shopping for a support platform around May of last year and was shocked that Zendesk was the best thing out there. We ended up building an internal tool to track and resolve tickets and eventually spun that out into Letterbook!
We’re currently building AI support for a large corporation. We’re having issues with low-resource languages like Swedish or Danish. How do you handle this?
Dawson this is so real. We're two founders building WTMF and support has been one of those things that just quietly eats your time. Never felt like Zendesk was made for teams like ours.
The auto-prepared resolutions thing is what caught my eye. Going to try it out. Congrats on the launch and honestly 100k on Martin is a tough act to follow, excited to see where Letterbook goes.
Letterbook
@shreyak_singh Absolutely man. We've switched several founder friends off Zendesk and would love to help you fix your support stack too! Feel free to book a demo here and I can get you set up!
@shreyak_singh Support quietly eating your time is such an accurate description. Never feels urgent until it's the first thing you deal with every morning.
@dawson_chen Congrats on the launch!
Solo maker here, just shipped a one-time payment product on Stripe. Most of my support is billing-related: "did my payment go through?", "can I get a refund?", etc. Classic stuff that eats 30 minutes I don't have.
The Stripe integration is the right call - that context is exactly what you need to resolve 80% of tickets without touching anything manually. One question: for one-time payment products (not subscriptions), does the AI handle refund workflows the same way, or is it primarily built around recurring billing?
Congrats on the launch. This is the tool Zendesk should have built in 2015.
curious how it handles the tone calibration. founder support emails have a very specific feel and most ai tools make them sound like enterprise. does it learn your voice?