Refaire
Multimodal AI Technician for the Physical World
47 followers
Multimodal AI Technician for the Physical World
47 followers
Refaire helps hardware companies automate product technical support when issues require physical diagnosis. Technicians or customers' "facetime" to show and describe the problem, and Refaire uses vision, voice, and product knowledge to diagnose issues, guide troubleshooting, recommend the right parts or services, and escalate to a human with full session context.
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I'm not a technician, so I can't give you feedback from that perspective. As a user though, I think this app might be very useful. It feels like I can get way better support this way because the technician has better context of the thing that needs to be fixed. As non-technical I find it hard to explain things as well, so most of the time the technician has to come here and see for himself.
Great work, love it.
@rob_vb thanks for the feedback! We're thinking about creating a consumer-focused version at a later date to help with home repairs. I can keep you posted if that would be of interest?
i really glad you included the human handoff with full context. nothing is more frustrating than explaining the whole problem to a bot and then having to repeat it all to a real person 10 minutes later. keeps the friction low for the user.
@bblalock @Refaire