Service on iOS

Customer service issues solved for you, on demand, for free

4 followers

Customer service issues solved for you, on demand, for free

4 followers

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Customer support tools

Launch tags:iOS•iPad•Customer Communication

Launch Team

Customer.ioAutomate Messaging Everywhere — Startups Get 12 Months Free

Promoted

Love you guys! I've used Service twice now, and both times the results were beyond my expectations. So excited you're on iOS now.

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11yr ago

service.

Maker

@torreyb awesome - thanks for the support, Torrey!

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11yr ago

I waste too much time dealing with customer service issues, waiting on hold, or explaining the same situation 10 times to different people, so very glad something like this now exists and I can have it available on my phone anytime!

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11yr ago

service.

Maker

@andykleinman Thanks Andy!

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11yr ago

Glose

Amazing service! I can't believe this is free - too good to be true!!! Question : How long does it usually take to get a case solved. I'm a huge fan of this already...

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11yr ago

service.

Maker

@nicoprincen thanks Nicolas! the resolution time depends on the case... usually it's anywhere between same day to a week or two. our process is very efficient so from your perspective, it shouldn't take more than 1 or 2 minutes of your time total.

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11yr ago

Glose

@schneider @nicoprincen Amazing! Sounds great. I can't wait to get a customer service problem to try this out now!

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11yr ago

The Twenty Minute VC

Love the app, love the vision. It makes total sense to have this and only gets better as end points of service providers increases

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11yr ago

service.

Maker

@christianhern Thanks Christian!

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11yr ago

As I mentioned to @semil earlier, I think Service is one of the handful of products released in 2015 that radically changed user behavior. "Mobile-first" is a popular adage that's led many to create vestigial apps in search of a befitting use-case, but @schneider did a masterful job managing this product arc from web-first to mobile-mandatory. It made more sense to start with a web-based format so customers could elaborate in detail and build a corpus of successful cases. Now mobile harnesses that expertise as an ideal point solution since customer service is a ubiquitous use-case that's best addressed immediately. I saved $900 on a rejected Amazon return and got to keep the merchandise for free to boot! Bravo @schneider and the Service team on creating such a magical product and experience.

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11yr ago

service.

Maker

@derek_chu Thanks for the support, Derek - glad it's working so well for you!

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11yr ago

BotWatch

This is one of the most interesting and exciting attempts to improve the whole notion of customer service. I love the simplicity and low friction approach. I want to see this become a standard.

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11yr ago

service.

Maker

@rstephens me too :) it will, businesses and consumers want a better way.

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11yr ago

Met @schneider back in his Mobile Roadie days. Impressive guy for sure. And this is such a great idea. Would like to see documentation of what the customer service departments say in each interaction so I could be comfortable with things like billing issues.

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11yr ago

service.

Maker

@j3ffr0g3rs thanks Jeff, appreciate the support. while we can't share specific interactions in accordance with our privacy policy, happy to answer specific questions if you have them to make you comfortable with us handling billing issues (which we do every day...)

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11yr ago

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