twilio Reviews

Reviewers describe Twilio as easy to set up, with strong documentation, solid infrastructure, and reliable communication APIs, but they repeatedly flag high fees as a drawback, especially for smaller businesses. The sharpest criticism is support: two users say support is hard to reach, overly reliant on a chatbot, and ineffective when core issues like blocked accounts or missed SMS delivery appear. Founder feedback is narrower but positive: the makers of praise stable SMS and voice infrastructure, and says its notifications depend on Twilio.