twilio

Build the future of communications

3.9•9 reviews•

121 followers

Build the future of communications

3.9•9 reviews•

121 followers

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Messaging apps

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Video and Voice calling

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Cloud Computing Platforms

Twilio is a cloud communications platform as a service company based in San Francisco, California.Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.

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3.9

Based on 9 reviews

Review twilio?

Twilio is praised for its robust communication APIs and ease of integration, making it a versatile tool for businesses needing reliable customer interaction channels. The makers of

AI Patient Intake

highlight its capability to facilitate SMS interactions. However, users frequently criticize Twilio's customer service, citing difficulties in account verification and support responsiveness. While its documentation is well-regarded, the pricing is often seen as high, particularly for smaller businesses. Despite these challenges, Twilio remains a powerful platform for those who can navigate its complexities.

Summarized with AI

Pros

communication APIs (2)

excellent documentation (2)

Cons

high service fees (2)

poor customer service (2)

Pros

Cons

Reviews

All Reviews

Most Informative

•2 reviews

Easy to use and setup at first, but don't expect any customer support! Had a phone number from Twilio to handle some incoming SMS messages, until we realized that it's stopped receiving from many sources... There's no direct option to create a support ticket, so you have to spend several minutes chit-chatting with the useless AI chatbot until it let's you to do so. And all the support cares about is to mark your ticket as "Solved" instead of actually solving your problem.

What needs improvement

poor customer service (2)support ticket difficulties (1)

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6 views1yr ago

used

twilio

to build simply

•4 reviews

simply runs on notifications, couldn't do it without twilio!

Alternatives Considered

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2d ago

DoorDesk

•2 reviews

Twilio is an essential tool for any business that relies on communication with customers. Their platform is incredibly versatile and easy to integrate, making it simple to set up and manage various communication channels. Their APIs are well-documented, and their customer support is responsive and helpful. I highly recommend Twilio to anyone looking to streamline their customer communication processes.

What's great

easy integration (1)excellent documentation (2)responsive customer support (1)communication APIs (2)versatile platform (1)

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5 views3yr ago