wedivite

FREE digital wedding invitation & planner, done right. 💍

2 followers

FREE digital wedding invitation & planner, done right. 💍

2 followers

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Launch tags:Productivity•Task Management•Home

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I really love all the offerings you put up with this service. Going into it thinking it only did Invites left me surprised but I might have passed it up not knowing it covered all those services. Slick site and I would have immediately used this when I got married. I got married in 2012 and used all the services you listed in separate services and implementations. One thing I'm really curious about is what option is there for people that are not connected in? I really feel there needs to be an option for the older generations and luddites. We created a wonderful Wedding Registry for people to fund items on our honeymoon, out of 300 people only 2 used it. The link was on our invite, I was so bummed. We did have people share photos with our hashtag and they were pulled in by an app but it was really only 12 years - 33 years old that used it. Without going on and on about my experience, my question is, how does your service take into account not everyone is connected, nor ever will be?

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11yr ago

Sparkles

Maker

@webaddict Hey Joel, thank you for taking the time to review us and give feedback! One of my goals was consolidating all these services you mentioned under one easy-playful interface for couples. Wedding planning is "a bit" stressful so I thought UI was one of the most important things to focus on. Regarding your experience, I'm afraid like all great inventors, you were ahead of your time :) I can assure you that the problems you had in 2012, are not the same today. The older guests are more tech-savvy, mainly because they started carrying smartphones. We actually beta tested the app for a long time with many different types of guests and none of our couples ever complained about older guests having trouble with it. On the contrary, they were actually very surprised that they really liked it :) With that said, to answer your question, we also have a printable QR code for couples that just want to extend their paper invitation, thus still reaching older guests with the option to RSVP the "old-school way" if needed. Apart from that, when you invite guests with Wedivite you can see exactly who opened your invite and didn't RSVP yet, which makes it more easier to ping the unresponsive guest with an SMS / Whatsapp or an Email (also from Wedivite). Also, I'd be happy to hear any suggestions you might have for us!

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11yr ago

@novakben Thank you for taking the time to give more background and information. Glad the beta went very well. I will certainly be recommending this to a few couples I know going through their wedding planning process. In fact, last night at a happy hour we had a nearly 20 minute conversation about your service and I was impressed how quickly your service moved to the top of the list of their solutions. Thanks again for more information, I'll be keeping an eye on your success and recommending your service at every chance. :P

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11yr ago

Sparkles

Maker

@webaddict It's so great to hear :) Thanks!

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11yr ago

Sparkles

Maker

Hey PHers! We’re Wedivite and we’re trying to change the wedding world by saving couples a lot of money, rescuing some trees and making the wedding planning process a lot more fun & stress-free. Some of our features include a social wedding album, a social song list suggested by wedding guests, gift registries, RSVP, one touch directions through GMaps / Waze and a live wedding slideshow that is updated in real-time. And now for the interesting fact of the day! :) While running a survey with our couples, we found out that 41% of brides changed their Facebook relationship status only 3 hours (!!!) after being proposed, 11% did it after 30 mins. Shocking?

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11yr ago

LongShorts Stories

Guess I've got to get divorced now, so I can give this a try ;) Seriously looks great though, and will share with my wife who was a product manager for a number of years at Japan's biggest wedding planning directory magazine/app in Japan http://zexy.net/

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11yr ago

Sparkles

Maker

@benwtnb Hehehe that would be amazing! Thanks :)

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11yr ago

I sent six messages re: MAJOR failures to Wedivite over the course of a week, and the only response I’ve received was today, asking me if I had tried logging in from another browser. No apologies, no evidence they’ve tried to fix the many, many problems I’ve had, nor anything to address the fact that I had sent six previous messages that were obviously urgent and upset, and they are just responding now. Here is my response: I’ve tried everything! There are SO many issues. It’s YOUR problem to fix, not a simple thing that can be done on my end by switching browsers, and I resent the fact that you’re trying to put your failures on the customers. Yes, I’ve tried different browsers. Yes, I’ve tried logging in from phone browsers and a computer. I would be laughing if I weren’t so pissed off. A review of YOUR failures: 1. I purchased upgrades that I STILL have not received. 2. The RSVPs are screwed up so that it appears the same person has RSVP’d multiple times. I don’t know if this means the guest list count is off, or if some guests have RSVP’d but their names are not showing up as their own. 3. The iPhone mobile app does not work at all. Every time I try to log in I get an error message about you not being able to connect to the mothership and asking if I’m connected to the internet (again putting your technical failure on the customer). I am certainly connected to the internet, I’ve tried logging in from different locations, I’ve deleted and re-downloaded the app, and there is no option once I get that error message to try anything else. 4. Multiple guests have informed me they can RSVP but can’t see any information, including the rather essential date and time of the event and our registries. 5. A guest informed me last night that she didn’t even receive her invitation, and I don’t know yet if this is true for others. 6. It’s now Wednesday, August 19th, and I have been sending pretty desperate messages for a week, and this is the first response from a human I’ve received. If you’re going to have shoddy technology, at the very least you should have excellent customer service, and that means actually responding when people are obviously upset and your website and app are failing in almost every way. Your message says essentially nothing. No real apology, no evidence you’ve taken any real steps to address any of the issues, no proffered solutions whatsoever, no evidence you care about your customers and their experiences with your products and services at all. Unfortunately it’s too late at this point to use a different service/product or BELIEVE ME I would have done so. Your customers are planning one of the most stressful life experiences and all you’ve done is add to that stress in every way possible, first by having all these issues, but even more importantly by having one of the worst customer services I’ve ever experienced. I dread whatever issue I learn about next from my guests or discover myself, not only because I know it’s coming and that sucks, but also because I know I’ll likely continue to struggle to receive any communication or assistance from you. Here is what needs to happen: 1. I need a detailed response about what you’ve done so far to “investigate the issue” and what you plan to do next to at least try to resolve EVERY issue. 2. I need an explanation why this is the first response I have received and what your plan is to amend your relationship with me as your customer. 3. I need the upgrades I paid for and was assured by the woman I spoke to Friday that I would be receiving ASAP despite the fact that she was issuing a refund (the only decent thing your company has done for me so far). 4. I need details for how you plan to make up all of your failures to not only me, but to my nearly 100 guests who have also experienced frustrations with your failures. It is RIDICULOUS that I should have to explain how to provide proper customer service. But I’ll just add that to the mounting list of your failures. It’s shocking to me that Wedivite exists at all considering how poor my experience has been from start to finish, and even more shocking that I found it recommended in a reputable publication. I know I can’t be the only customer to have such a lousy experience, and my biggest regret is that I did not research Wedivite more thoroughly before trusting you with one of the most important days of my life.

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6yr ago