acenta

acenta

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Bird Buddy
I've had the Bird Buddy for over a year now and I love it. I saw that they had issues with fulfilling orders this holiday season and that has happened in the past but I got mine within days, so I think it might just be the holiday rush. They're a start up so they're probably still small and don't have unlimited stock. I had some issues initially with pairing but it turns out I just didn't read the instructions well enough and the Support team was able to help me get it up and running. Since then, barring minor app bugs that have been resolved, I've had absolutely no issues and have been enjoying it a lot. They recently launched a new camera PRO that I got and it's a really big improvement on the original module. Some people on the internet complain about their AI recognition and I had issues with it recently but I reached out to Support again and they informed me they now have this new home feed filter I didn't know I had set. It lets through postcards of lower quality or where the species wasn't recognized, so that people can get more postcards if they wish to. I prefer the curated mode, which is the original mode that only sends postcards where birds were identified. A few misidentifications here and there on that as well but overall really impressive for a machine. And their Support is honestly great; they've helped me a lot in the past. 5/5!

What's great

excellent customer service (16)camera PRO version (6)

What needs improvement

long wait times for delivery (21)app glitches (5)misidentification of birds (5)