Alan Robert

Alan Robert

Strategy & Finance Leader
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About

I am a commercially focused Strategy and Finance leader with 20+ years of experience shaping growth, investment decisions, and performance outcomes across digital health, healthcare, financial services, and technology environments. I specialise in connecting strategy, finance, and execution. My work sits at the intersection of corporate strategy, financial planning, product commercialisation, and market expansion. I help organisations translate market insight into actionable investment priorities, financial models, and operational direction. Most recently, I have worked across AI and digital health ventures, supporting commercialisation, investor readiness, and strategic growth planning.

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Forums

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20d ago

Is deleting old help articles actually better than adding new ones?

our help center grew to over 300 articles over time, but most of them were totally outdated. new team members just stopped reading them and started asking colleagues instead.

we archived most of the old stuff and kept only around 80 updated docs. response times improved almost immediately because the team could actually trust the info.

How often do you guys clean up your internal docs instead of just stacking new articles on top?

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1mo ago

How fast do you really respond to customer support tickets as a solo or small founder?

For a long time I treated everyincoming support message like an absolute emergency. It was exhausting and constantly pulled me away from actually building and fixing the product.

When I was forced to slow down my response time recently nothing broke. In fact churn didn't go up at all and users started using our docs instead of waiting on me.

It made me rethink my whole support strategy. Curious how other founders handle this what s your realistic response window and have you noticed any downside to taking a few hours to reply?

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