Alexander Burt

I've used Airalo in various countries with mixed results. When it works, it's a great tool for travelers. However, my recent experience exposed a significant flaw – their customer service. After facing connectivity issues, support attempted fixes but ultimately blamed it on their local partner, leaving the problem unresolved. Needing a reliable connection, I requested a refund to switch to a local SIM. This is where things worsened – my emails for a refund were met with silence. It's disappointing and frustrating; not only did their service fail, but their customer care was equally lacking, showing no accountability for their faulty service. This experience has seriously made me reconsider using Airalo in the future.