It's so easy to get high on the dopamine of seeing signup numbers tick up every Monday morning, even when most of those users never log back in after day three. We hit a wall when we realized our massive growth spike was just filling a bucket with a hole in the bottom. Getting the team to stop caring about vanity metrics and actually fix the onboarding friction took a real mindset shift. If you've been through this, what metrics finally forced your team to wake up and focus on actual usage instead of just new signups?
When you're early post-launch, everyone has an opinion on what your product is missing. It's so easy to get pulled in five different directions trying to please the loudest voices.
I've caught myself almost rebuilding the roadmap just because two people asked for the same feature on the same day.
How do you filter out the noise and figure out which feature requests will actually move the needle for retention?