Worst customer care, takes hours to connect in chat, agents repeat the same story again. Transferring number to visible takes days or weeks and they blame the previous carrier. I had to purchase a new phone which is locked to carrier for 60days even though you pay full price. Overall they are a joke of a company without any sense of how to run the business. Just a bad business trying to harass people with great offers. Also yeah the network is horrible, if you are a verizon, total customer you are good but visible runs on same network and is terrible. Not sure why
What needs improvement
poor customer service (23)long wait times for support (10)difficult number porting (5)unreliable connection (15)locked phones (5)
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