Most teams scaling Voice AI think they can monitor quality with a simple LLM prompt. They are wrong.

An LLM can t hear a "crunchy" voice line, it can t accurately measure a 500ms "barge-in," and it struggles with the nuances of true conversational flow.

When we built Cekura Monitoring, we realized we had to go beyond the LLM. We combined Heuristic and Statistical models with our Metric Optimizer to solve the "Scaling Wall."