Eric Christopher Hakanson

Eric Christopher Hakanson

Senior Product Manager
#1027761611 followers1 following
#4,549Last month
7 KP
>10,000All time
27 KP

About

I'm a product leader who builds data-driven SaaS platforms that help businesses grow smarter, faster, and more efficiently. I started my career as a top-performing sales rep, and that commercial foundation still shapes how I build: grounded in real customer needs, obsessed with impact, and always tied to revenue outcomes. Over the past decade I've delivered enterprise-scale products across data management, RevOps, and AI/ML — used by millions and powering 8- and 9-figure revenue streams.

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Forums

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11h ago

Providing direct founder support during launch week builds lasting user loyalty.

Instead of setting up automated bots, our founding team handled every single customer chat message personally for the first thirty days. This hands-on approach gave us immediate clarity on where users faced confusion inside the app.

Addressing questions live helped us refine our onboarding flow and turn early visitors into active advocates for our product.

What has been your most effective way to collect genuine user insights during early launches?

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8d ago

Is focusing on a specific industry vertical better for early software growth?

When we launched our automation product, we positioned it as a general productivity tool for any remote team. While the addressable market seemed huge, our messaging felt too generic, and potential buyers struggled to see how it solved their specific everyday problems.

We decided to narrow our positioning and focus exclusively on creative agencies. By tailoring our website copy and onboarding to their exact workflow, our trial-to-paid conversion rate improved significantly.

Is it more effective to establish a strong presence in a single vertical first, or does starting narrow make it harder to expand into broader markets later?

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