UPD: You did in fact contact our support and we did issue you the refund even though our investigation took about 24 hours from the time of complaint and the findings were: there's no evidence account was active. How fast did you expect the reply and refund to be in that case?

Dear Harong,

Something does not add up here. Okay, there might be no activity on the account we track, so we won't capture anything. It's also true, we can only capture a portion of the total activity. Typically, this is between 5% and 75%, depending on the account's behavior and privacy settings. Yet, normally it's something on the higher end of the range and if it's hundreds of likes a week then report will very likely contain a good portion of those.

How do you know the user was "very active"?

Would you mind to share username here so we can publicly address the issue?

Additionally, support average response time is now way less than 12 hours, in most cases is less than an hour. Could you specify details when you contacted us?

Please email support@snoopreport.com with your account details, and we will prioritize your case.

If you feel that the service did not meet your needs, we are more than willing to offer you a refund.

Harong

What needs improvement