Kimberley Stroud

I had the same issue as many others. Ordered and it took forever. Tracking didn’t work and brought up an error. When emailing them it took days to respond and I was told the product arrived. It did not and I emailed them back to tell them. It was finally found laying near my yard and was broken because they package it in a plastic bad with no protection. If you purchase from Walmart it comes in a nice box. Im wanted that to them as well after I found it. I was told that their policy is to provide proof of purchase and a sales receipt since I did not purchase from their website. I asked them if they even read my complaints because it was about their shipping the bottle to me? I was then asked to provide pictures that it was broken. At this point I told them they need the money apparently more than I do and this hustle wasnt worth my time so just keep the money! I told them their customer service was lacking and a joke! Their response was thanks and let us know if you’d like to place another order! Really?