Megan Scott

Been doing client work for a while now and it pays the bills fine but my own product keeps getting pushed back.

Client requests always feel way more urgent because someone is waiting on them.

Tried blocking out morning hours and dedicated days but everything breaks when a heavy client work month hits.

I've been running a free tier for two years, and I genuinely can't tell if it's the best thing I ever did or the most expensive mistake I keep renewing.

The case for keeping it is real. It's my top of funnel, my word-of-mouth engine, and my best source of honest feedback from people who have no financial reason to flatter me. Some of my best paying customers started free, fell in love slowly, and upgraded when the moment was right. Without the free tier, I'd never have met them.

We used to believe every SaaS needed a free tier, but hard to use apps usually lose free signups right at onboarding. Without built-in community templates or direct guidance most people drop off within minutes.

Switching to a short paid trial forces users to have skin in the game making them more likely to walk through setup examples and discover real value.