Nafees Ahmed

I tested locally for two days. Everything worked. I deployed, and within an hour three users reported the same issue.

The difference was environment variables. One flag was set in development and not in production, and the code had a silent fallback that made it look like it worked when it didn't.

Hi everyone!

Models give an agent a voice. Behaviour is what makes it good on a real call. That s the part Vaani Developer focuses on.

In the platform you set up:

• The call flow, from opening to wrap-up.

• How it handles objections, interruptions and edge cases.

• Actions and tools: hold the call, schedule a callback, transfer to another agent or to a human.

• Conversation settings, background noise and provider choices.

When you're early post-launch, everyone has an opinion on what your product is missing. It's so easy to get pulled in five different directions trying to please the loudest voices.

I've caught myself almost rebuilding the roadmap just because two people asked for the same feature on the same day.

How do you filter out the noise and figure out which feature requests will actually move the needle for retention?