What's great
Predatory.
I signed up for what I believed was a free trial of AdCreative.ai. I never used the platform and received no onboarding emails, no trial reminder, and no warning that the trial was ending.
The first communication I ever received from the company was a $339 charge notification for a subscription renewal. (Which wasn't even the first charge - they charged me in January with NO notice.)
I immediately contacted support the same day requesting a refund under their own published policy (which states refunds may be granted if the service was not used and you contact them within 30 days).
Instead of honoring that policy, they repeatedly tried to: 1. push me into another plan 2. offer partial refunds tied to keeping the account 3. convert the charge into a yearly subscription I never asked for
Even after I repeated said I've not used this and don't plan to.
Only after multiple emails did they agree to refund the February charge, while refusing to refund the January charge, despite them sending me ONE email over the past two months.
As someone who teaches AI tools and recommends platforms to creatives, I was initially exploring AdCreative.ai as a potential resource. After this experience, I have removed it from my recommendation list.
In fact, I am actively recommending people NOT work with them because I'm still waiting for the refund I had to fight for 2 weeks ago and they were unapologetic, unhelpful and predatory.
What needs improvement
Be ethical. Fix your email communication system. Follow your own policies. Don't be a predator.