I ve been running into the same headache over and over again as a founder:
User feedback is scattered everywhere. Some comes in via email, some in Slack or Discord, and sometimes even random DMs or tweets. Tools like Canny or UserVoice are great, but for small SaaS or indie projects they feel heavy and pricey.
I m exploring the idea of something lighter and faster to set up:
WhatsApp has launched "Writing Help," an AI feature that lets users rephrase, proofread, or adjust the tone of their messages (professional, funny, supportive, etc.).
Yes, it can be helpful to better express yourself, but it also has many critics that the authenticity of our "ordinary" daily communication is fading even in such a "RAW" channel as WhatsApp.