Patrick J. Foy

I don’t know what’s wrong with these people, but they don’t follow through. They don’t respond to e-mails after you’ve signed up. Or if they do, it’s intermittent and much delayed, and nothing happens. There is no correction of a problem. My book has been in limbo for months. I’m not sure why they would expect a client to renew and pay the fee after the first year. Disappointing experience and...