I felt the website was quite difficult to use in that i had many questions and frequently had to reach out to customer service for assistance. They were quite responsive within 24-48 hours when I wasn’t able to get someone on the phone. I returned my Waggle monitor as it took an ordinant amount of time to get the RV 4G mini camera (over a month). We then didn’t realize we weren’t able to use our Verizon phone subscription alone for wifi/internet, that it’s required to use theirs in addition to subscribing to ours. Waggle was quite understanding and did allow us to return them within the 60-day time period.
What needs improvement
customer service response time (4)limited cellular network compatibility (3)
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