What's great
Avoid at All Costs: Total Account Wipeout, No Recovery, No Accountability
I used Emergent for client work and rapid prototyping. In mid-January one of my accounts suddenly was gone. The account was there, I could log in but every single app I had built—hours of customizing, tweaking, working, —vanished. Deleted. Gone. No warning, no backup prompt, no “oops we migrated” email. Just poof.
I opened a support ticket immediately (January 19). It’s now February 13. Almost a full month later. Zero meaningful response. No restoration. No timeline. No apology. No refund. No executive escalation. Crickets.
Yesterday I logged into my other personal project account and found it too was empty....the folders are there for all the apps I had been building, just no code. Gone. Once again I contacted support, once again got a response to do this or that -- everything I had done (clear the cache, open it in vscode --this one I had already done and sent screenshots to show there is nothing in there) They do not seem to care. I had been a paying customer since Aug 2025, never missed a payment, bought a lot of extra tokens, had spent a lot of time building apps there.
The damage:
Lost a major paying client who was literally days away from final sign-off.
Burned through weeks of billable dev time I can never recover.
Destroyed months of momentum and portfolio pieces I was using to close new deals.
What needs improvement
This isn’t a bug. This is gross negligence at best, and borderline sabotage at worst. A platform that markets itself to builders should have ironclad data persistence, version history, and disaster-recovery SLAs. Emergent has none of those things—or if they do, they clearly don’t apply to paying users.
If you are considering Emergent: don’t.
If you use Emergent: Back up everything locally every single day.
Better yet—use literally anything else until they prove they can be trusted with someone else’s livelihood.
1 star only because 0 isn’t an option. Terribly disappointed, financially damaged, and warning everyone I can.
vs Alternatives
Value and at the time it seemed the best choice for me.