I am working for a 20-person startup. @Linear is our product development system, which we really enjoy.

Currently, our operations team receives support requests via their personal email and then publishes requests in the Slack channel, where developers are picking up issues, but we would like to upgrade to a more comprehensive system with a shared inbox. I would like it to have an integration with Linear, and the ticket creation to be automated as much as possible. It would be great to have a help center (documentation), too, as a part of the offering.

Today I read in TechCrunch that Airbnb says a third of its customer support in the US and Canada is now handled by AI.

Many CRM-focused platforms are following suit, automating support with their own AI bots for example, Crisp, Chatbase, and others.

Most people think users choose products based on features or price. In reality, support decides who stays.

A cheaper tool becomes expensive fast when every issue turns into a ticket nightmare. Meanwhile, teams keep paying more for products that solve problems and support them when it matters.

Support is not a cost. It is part of the product experience. Fast replies build trust. Clear answers reduce churn. Companies that treat support as a growth lever win.

I really wonder these questions

Most people think users choose products based on features or price. In reality, support decides who stays.

A cheaper tool becomes expensive fast when every issue turns into a ticket nightmare. Meanwhile, teams keep paying more for products that solve problems and support them when it matters.

Support is not a cost. It is part of the product experience. Fast replies build trust. Clear answers reduce churn. Companies that treat support as a growth lever win.

I really wonder these questions