... Joshua. The detail that stands out is that you trained your own multimodal model instead of wrapping an off-the-shelf ASR, because that is exactly where the ceiling is. I build voice AI for aging-in-place at Callie Care, where the calls go to people in their 70s and 80s, and the thing that broke every general-purpose ASR we tried was not accent but cadence: long mid-sentence pauses, hearing aid feedback ...