... widget, you can build your own UI (Or ask us we can help you build custom UI inside your stack). Let me know if you want to get a demo. Comment from UD Stark(@udstark): we've been using hiver for our support team and honestly, the hybrid approach works best. AI handles repetitive stuff (password resets, basic FAQs) but humans jump in for complex/emotional convos. the "AI takeover" fear is real. customers can tell when something's off, even ... ... answer's technically correct. 90% automation sounds risky unless you have killer oversight. maybe start at 40-50% and gradually scale based on CSAT scores? btw hiver